1. Customized Products

Since all printing and packaging products are customized according to client requirements, returns and refunds are generally not accepted once production has started.

2. Order Approval Responsibility

Customers are responsible for reviewing and approving all artwork, designs, sizes, colors, and content before final production. Alnajah Printing Press & Packaging will not be responsible for errors approved by the customer.

3. Damaged or Defective Products

If you receive damaged, defective, or incorrect products, please notify us within 48 hours of delivery. Our team will review the issue and provide an appropriate solution if the claim is valid.

• Claims must include clear photos of the damaged products.
• Products should remain unused until the issue is reviewed.
• Late claims may not be accepted.

4. Refund Eligibility

Refunds, if approved, will only be processed in cases where the issue is caused by production defects or confirmed company errors. Refund amounts may vary depending on the situation.

5. Cancellation Policy

Orders can only be cancelled before production has started. Once printing or packaging production begins, cancellation requests may not be accepted.

6. Replacement Process

In approved cases, we may offer product replacement instead of a refund. Replacement timelines will depend on production schedules and material availability.

7. Contact Support

For any return, refund, or replacement enquiries, please contact our support team. We are committed to providing the best possible customer service and assistance.